Each villa is suitable for max. 6 persons, children and babies included. One or two dogs allowed. If at checkin or after checkin it appears that the client is with more than 6 persons, children and babies included, Hameau des Chapelles reserves the right to denie access to the client, without any return of fee already paid.
Booking and payment.
Bookings are confirmed and definite only after payment of a deposit of 25% of the booking fee. This payment must be done within 10 days after the preliminary confirmation of the booking. After the payment of this deposit the booking will be confirmed and definite.
The remaining amount 75% of the booking fee must be paid 30 days before the day of arrival. Wre dont accept payments by credit cards, only by banktranfers.
Any additional variable costs, such as energy consumption, final or supplementary cleaning costs, rent linen and towels, taxes and reimbursement of damaged inventory must be paid at check out and before leaving the property of SARL Hameau des Chapelles by the guest by means of a cash payment.
Hameau des Chapelles reserves the right to refuse reservations at any time, without giving reasons.
Cancellation of the booking
You must notify any cancellation in writing.
The following costs will have to be paid as cancellation fee.
Cancellation more than 1 month before the date of arrival: 25% of the booking fee.
Cancellation less than 1 month before the date of arrival: 100% of the booking fee.
Please make sure you take a cancellation insurance.
On the arrival day the accommodation will be available from 14:00h to 17:00h
We trust that you, in case of damage or malfunction of inventory, inform the park manager.
Missing and damaged inventory might be billed to you on departure. If after your departure we come to the conclusion there is missing or damaged inventory you may be billed for the costs.
You will have to leave on the departure day before 9.30 in the morning. Please leave the house behind in good state of cleanliness. Do not leave dishes, food, full bins, garbage bags etc.
There are a few rules in the park. Each tenant is obliged to abide by them. Not allowed: -
Despite all the care you could have a legitimate complaint. This complaint can be made locally and directly at the park manager, so he or she has the opportunity to solve it. Should the complaint not be dealt with satisfactorily in your view, then you have after leaving the park the opportunity to submit the complaint in writing after which you will get a written notice within one month.